Terms & Conditions

Legal

Last updated: October 2026

Article 1 – Definitions

In these terms and conditions, the following terms have the following meanings:

• Cooling-off period: the period within which the consumer may exercise their right of withdrawal;
• Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance agreement with the trader;
• Day: calendar day;
• Extended transaction: a distance agreement relating to a series of products and/or services, the obligation to supply and/or purchase of which is spread over time;
• Durable medium: any means that enables the consumer or the trader to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.
• Right of withdrawal: the possibility for the consumer to renounce the distance agreement within the cooling-off period;
• Model form: the model withdrawal form that the trader makes available and that a consumer may complete when they wish to exercise their right of withdrawal.
• Trader: the natural or legal person who offers products and/or services to consumers at a distance;
• Distance agreement: an agreement whereby, within the framework of a system organised by the trader for the distance selling of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
• Technique for distance communication: a means that can be used to conclude an agreement without the consumer and the trader being present together in the same place at the same time.
• Terms and Conditions: the present Terms and Conditions of the trader.

Article 2 – Identity of the trader

Article 3 – Applicability

These terms and conditions apply to every offer made by the trader and to every distance agreement and order concluded between the trader and the consumer.

Before the distance agreement is concluded, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the agreement is concluded that the terms and conditions may be inspected at the trader's premises and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance agreement is concluded electronically, then, notwithstanding the previous paragraph and before the distance agreement is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the agreement is concluded where the terms and conditions can be consulted electronically and that they will be sent free of charge, electronically or otherwise, at the consumer's request.

In the event of specific product or service conditions in addition to these terms and conditions, the second and third paragraphs apply mutatis mutandis, and in the event of conflict the consumer may always invoke the applicable provision that is most favourable to them.

If one or more provisions of these terms and conditions are wholly or partially void or annulled at any time, the agreement and these terms and conditions will otherwise remain in force, and the provision concerned will be replaced without delay, by mutual agreement, with a provision that approximates the purport of the original as closely as possible.

Situations not covered by these terms and conditions must be assessed 'in the spirit' of these terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these terms and conditions.

Article 4 – The offer

If an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer.

The offer is without obligation. The trader is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the trader uses images, these are a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the trader.

All images, specifications and details in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Images accompanying products are a truthful representation of the products offered. The trader cannot guarantee that the colours shown correspond exactly to the actual colours of the products.

Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

• the price including taxes;
• any shipping costs;
• the manner in which the agreement will be concluded and which actions are required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery and performance of the agreement;
• the period for acceptance of the offer, or the period within which the trader guarantees the price;
• the level of the tariffs for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular base rate for the means of communication used;
• whether the agreement is archived after conclusion and, if so, how it can be consulted by the consumer;
• the manner in which the consumer can check and, if desired, correct the data provided by them before concluding the agreement;
• the codes of conduct to which the trader is subject and the manner in which the consumer can consult these codes of conduct electronically;
• the minimum duration of the agreement in the case of an extended transaction.

Article 5 – The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions attached thereto.

If the consumer has accepted the offer electronically, the trader will promptly confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures to that end.

The trader may, within legal frameworks, inform themselves as to whether the consumer can meet their payment obligations, as well as of all facts and factors relevant to responsibly entering into the distance agreement. If, on the basis of this investigation, the trader has good grounds not to enter into the agreement, they are entitled to refuse an order or request, stating reasons, or to attach special conditions to its performance.

The trader will send the consumer the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

• the visiting address of the trader's establishment where the consumer can go with complaints;
• the conditions under which, and the manner in which, the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• information about warranties and existing after-sales service;
• the information included in article 4 paragraph 3, unless the trader has already provided this information to the consumer before performance of the agreement;
• the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

Every agreement is entered into subject to the suspensive condition of sufficient availability of the products concerned.

Article 6 – Right of withdrawal

On the delivery of products

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the trader.

During the cooling-off period, the consumer will handle the product and its packaging with care. Products whose seal (plastic film) has been broken or damaged cannot be returned. If the consumer exercises their right of withdrawal, they will return the product to the trader with all delivered accessories and, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise their right of withdrawal, they are obliged to make this known to the trader within 14 days of receipt of the product. The consumer must make this known by means of written or email communication. After notifying that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned in time, for example by means of proof of shipment.

If, after expiry of the periods referred to in paragraphs 2 and 3, the consumer has not made known that they wish to exercise their right of withdrawal or has not returned the product to the trader, the purchase is a fact.

Article 7 – Costs in case of withdrawal

If the consumer exercises their right of withdrawal, the costs of return shipment are for their account.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the online retailer or that conclusive proof of complete return can be provided. Refund will be made using the same means of payment used by the consumer, unless the consumer expressly consents to a different payment method.

In the event of damage to the product due to careless handling by the consumer themselves, the consumer is liable for any diminution in the value of the product.

Article 8 – Exclusion of the right of withdrawal

The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the trader has clearly stated this in the offer, at least in good time before the agreement is concluded.

Exclusion of the right of withdrawal is possible only for products:

• that have been created by the trader in accordance with the consumer's specifications;
• that are clearly personal in nature;
• that by their nature cannot be returned;
• that can spoil or age quickly.

Article 9 – The price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence at variable prices. This link to fluctuations and the fact that any prices stated are target prices are stated with the offer.

Price increases within 3 months of the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are permitted only if the trader has stipulated this and: (a) they result from statutory regulations or provisions; or (b) the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.

The prices stated in the offer of products or services are inclusive of VAT.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the trader is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and warranty

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date the agreement is concluded. If agreed, the trader also guarantees that the product is suitable for use other than normal use.

A warranty provided by the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer may assert against the trader on the basis of the agreement.

Complaints about the delivery or the products themselves must be reported to the trader in writing or by email within 14 days of receipt. Return of the products must take place in the original packaging and in new condition.

The trader's warranty period corresponds to the manufacturer's warranty period. However, the trader is never responsible for the ultimate suitability of the products for the consumer's individual application, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

• the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
• the delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or contrary to the trader's instructions and/or have been handled contrary to the instructions on the packaging;
• the defectiveness is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 11 – Delivery and performance

The trader will take the greatest possible care when receiving and performing orders for products.

The address that the consumer has made known to the company is deemed to be the place of delivery.

With due observance of what is stated in paragraph 4 of this article, the company will perform accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be performed, or only partially, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge. The consumer is not entitled to any compensation.

All delivery periods are indicative. The consumer cannot derive any rights from any periods stated. Exceeding a period does not entitle the consumer to compensation.

In the event of dissolution in accordance with paragraph 3 of this article, the trader will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product proves impossible, the trader will endeavour to make a replacement item available. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are for the account of the trader.

The risk of damage to and/or loss of products rests with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 12 – Payment

The consumer pays for the order when placing it, using one of the payment methods offered in the webshop. The order is shipped once payment has been received.

The consumer has the duty to report inaccuracies in payment details provided or stated to the trader without delay.

In the event of non-payment by the consumer, the trader has the right, subject to statutory limitations, to charge the reasonable costs made known to the consumer in advance.

Article 13 – Complaints procedure

The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with this complaints procedure.

Complaints about the performance of the agreement must be submitted to the trader, fully and clearly described, within 2 months after the consumer has identified the defects.

Complaints submitted to the trader are answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will reply within the period of 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

Article 14 – Disputes

Agreements between the trader and the consumer to which these terms and conditions apply are governed by Belgian law. This does not affect the protection the consumer enjoys under the mandatory provisions of the law of the country in which they reside.

The Vienna Sales Convention does not apply.

Article 15 – Additional or differing provisions

Additional provisions or provisions differing from these terms and conditions may not be to the consumer's detriment and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.